Frequently Asked Questions

My Account (Registration)

What are the benefits of registering on MovieTickets.co.uk?

Registering on MovieTickets.co.uk is not required, however there are many benefits to being a registered user. You may voluntarily register with MovieTickets.co.uk so that when you return to the website, we will remember you and your information, including up to five of your favourite cinemas. You also will be able to enable Quick Checkout, view your order history, customize the colours on MovieTickets.co.uk, receive special promotion offers, and more.

How do I change my email address and/or password?

Sign in to your account via the "My Account" link located within the top navigation area. Once logged in, you can edit your information by simply changing what is currently in the "email address" field or the "password field" and "verify password" fields. Click on the "Finish" button and your new information will be saved.

I forgot my password! How can I find out what it is?

If you have forgotten your password, please go to the "My Account" page and click on the "Forgot Your Password?" link. You will be asked to submit your email address. We will send out your password hint to the email address you supply. We will not email your password for security measures.

Why am I receiving emails from MovieTickets.co.uk?

If you checked the box stating that you would like to receive third party information, you may receive occasional information from companies other than MovieTickets.co.uk. You may uncheck this box at any time.

What is Quick Checkout?

Quick Checkout is a time saving feature of MovieTickets.co.uk. Once you have registered and your credit card information is stored on our secure servers, Quick Checkout allows you to enter your password to book movie tickets without manually re-entering your credit card information every time. You can start using Quick Checkout by registering with the web site through the "My Account" link. Under the "Quick Checkout" tab, enter your credit card type, number and expiration, then click on the "Finish" button.

I registered and saved my credit card number in the Quick Checkout section. Why can't I use this feature when purchasing my tickets?

You must be logged into your account to be able to use this function when booking your tickets online. Please click on the "Sign In" tab in the navigation bar at the top of the page and click the "My Account" button to sign in.

How do I add or delete my credit card information?

Sign into your account in the main navigation bar at the top of the site. Click on the "Quick Checkout" tab. Here you will be able store multiple credit cards to book your movie tickets quickly and easily. You may add a credit card by filling in the credit card information in the right column. Click the "Add Credit Card" button and it will appear in the left column under "Stored Credit Cards." To delete a credit card, select the check box of the card you wish to delete in the left column and click the "Delete" button.

How do I set my favourite cinemas?

If you are now registering, be sure to fill out the "Personalise" area of the registration process. You will be asked to choose up to five of your favourite cinemas within a 40-mile radius of the postal code you have selected. These cinemas will appear in the "Your Favourite Cinemas" area at the top right of the site for your convenience. Similarly, if you joined MovieTickets.co.uk in the past, sign in the "My Account" area and choose your favourite cinemas in the "Personalise" section. Another way to add a favourite cinema to your list of favourites is from the cinema page. Under the cinema's logo will be a button that says "Add to Favourites".

To delete or change your favourites, log into your account. Under the "Personalise" section, you may check or uncheck the cinemas you wish to have displayed as your favourites.

How do I know if I am signed in and out of my account?

Clicking the "Sign In" tab in the top navigation area will take you to the sign in page to enter in your email address and password to log in. Once signed in, the top navigation will say "Welcome (Your Name)". When you hover over "Welcome (Your Name)" your favourite cinemas that you have selected will be listed here. If you have not selected any favourite cinemas, click the "Personalise" link to go directly to that page. Click on the "Account" button to edit your account settings. Click the "Log Out" button to sign out of your account. When you have successfully have logged out, the "Sign In" and "Join Now" tabs will reappear. It is suggested that you log out of your account before you leave our site.

Searching for Movies and Cinemas

How do I find a movie near me?

You can search for current or future movies in the "Get Movie Showtimes & Tickets" search box at the top left of every page. Select a movie in the "Choose your Movie" pulldown and click "Go." You will see a list of movies that includes that name. If the movie you wish to see is not in the pulldown menu, click on the "Advance Search" link underneath. Here you can type in your movie title and click "Search." Clicking on the appropriate movie title link will display more details about that movie. To find showtimes for this movie, enter your postal code in the tabbed area in the middle of the page. Click "Go" and this area will be replaced with the cinemas that are playing this movie. You may need to increase the search radius to find a particular cinema.

How do I find a cinema near me?

Type in your postal code, city or city and county (ex: M3 4EN, Manchester or Manchester, Lancashire) in the "enter a postal code or city, county" search box and click the search icon. You will see a list of cinemas in your area in a 24-kilometer radius. You can customize this list by adjusting the radius to a range of up to 64 km or as small as 8 km of the postal code or city you have entered. Click on a cinema name to show its cinema information, including showtimes and location.

Booking Tickets Online

How do I book movie tickets on MovieTickets.co.uk?

Once you have found the cinema and movie for which you want to book tickets, click on a hyperlinked, gold showtime link or a hyperlinked, gold "Buy Tickets" link. If you choose the "Buy Tickets" link, you will then be asked to choose a showtime for the movie and cinema you have selected. After clicking on a showtime, select your ticket types and quantities.

How can I tell which cinemas offer tickets for sale online?

Cinemas that offer their tickets for sale online will have their cinema name and showtimes hyperlinked and gold. All other cinemas will be gray. You can see all of MovieTickets.co.uk's partners at http://www.movietickets.com/partners.asp.

Why are some showtimes hyperlinked while others are grayed out?

Showtimes that are hyperlinked and gold indicate those are available for booking. Showtimes that are grayed out indicate that either the showtime is in the past, the show has been sold out, or tickets are not available for booking on MovieTickets.co.uk.

Can I buy movie tickets for future dates?

Absolutely! We feature advance ticket sales on MovieTickets.co.uk. To search for a showtime in the future, just select a different date in the search box. The number of days in advance that you can buy tickets for a film varies by cinema and by movie.

Generally, a cinema's release schedule for a movie runs from Friday to Thursday. Showtimes for this cinema generally appear on Wednesday. However, for a blockbuster release that is in high demand, tickets and showtimes may be available up to a month in advance. Schedules are set by each individual cinema, not by MovieTickets.co.uk, so please check back frequently if the movie you are looking for is not yet for sale in your area.

Which showtimes offer bargain/matinee prices?

Bargain and matinee showtimes and prices vary by cinema. To determine the price of a ticket, please click on the hyperlinked showtime. All available ticket prices are displayed on the page.

Why am I only able to order tickets for certain cinemas?

Tickets are available for booking on MovieTickets.co.uk from our partners, which include: AMC Theatres and National Amusements. We are adding new cinemas frequently, so please check back regularly. If your favourite cinema is not listed, please contact the cinema manager to let them know you wish to book their movie tickets on MovieTickets.co.uk!

What is the price of a movie ticket?

The ticket price is set by the cinema chain. As a result, prices will vary for each cinema. Once the cinema and showtime for the movie you wish to book tickets for is determined, the prices and ticket types for that showtime will appear on the first transaction page.

As with the ticket price, the cinema determines their Administration Charge. These fees are also displayed on the transaction page next to the ticket price.

Why is there an Administration Charge added to the ticket price?

The nominal fee set by each cinema covers the convenience and costs associated with purchasing your tickets on MovieTickets.co.uk. You may enjoy such conveniences as bypassing the box office lines, booking advance tickets to hot movies, and being assured that you will not be turned away from a sold out show. Also you have free access to showtimes, movie and cinema information for almost every cinema.

The Administration Charge associated with your order is displayed to the left of the ticket price on the transaction page where you select your ticket type and quantity.

Can I change my ticket order during the checkout process?

Yes, you may change your order at any time during the transaction process prior to confirming the booking. Just click on the "Edit" link at the top right of any booking page you wish to edit. This will take you back to the section you wish to edit, then you may continue on with the transaction.

I did not receive a confirmation email. How can I tell if my order was processed?

Once you have logged into your account, go to "Manage Your Account". On this page you will be able to see ticket transactions from the last 90 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your at-home tickets.

How can I find out the status of my order and if my credit card was charged?

If the confirmation screen displayed the text, "Congratulations! Your Booking is Successful," your order was successful and your credit card was charged. You will receive an email confirmation of your order as well.

You may check your orders via the Order History page. Once you have logged into your account, go to "Manage Your Account". On this page you will be able to see ticket transactions from the last 90 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your at home tickets.

Once a booking has been confirmed, can I make changes to my order or get a refund?

Select cinemas offer refunds or exchanges, so please confirm your movie, cinema and showtime as well as read over all sales disclaimers, collection instructions, and refund policies pertaining to the particular cinema before clicking on the "Book Tickets" button. If you need to contact someone about your order, please contact us via the customer service form.

Which credit cards does MovieTickets.co.uk accept?

Each cinema chain determines which credit cards they will accept. When you are ready to make your booking, the transaction page will have a pull down list of all the credit cards they will process.

Can I book tickets with my credit card's Internet security protection feature or "single use" card?

For security purposes, you must use the actual credit card number imprinted on the credit card and that same card must be presented at the cinema. Please note if a "temporary or single use" card number is used, which is different from the imprinted credit card number, you will be unable to retrieve your tickets at the cinema.

What is the "Card ID"?

To help guard against fraud, the major credit card companies have implemented a security feature for "card not present" transactions to ensure the credit card is actually in the possession of the user during the time of the transaction. The "Card ID" is a three or four digit, non-embossed (flat) number printed on the front or back of the credit card that provides an extra level of security for you and MovieTickets.co.uk. This number is not stored in the magnetic stripe or by MovieTickets.co.uk, nor does it appear on sales receipts or statements.

"Card ID" is a generic term for this security feature. Visa and Electron call this security feature "CVV2" (Card Verification Value 2). MasterCard, Eurocard, Maestro, and Solo call this security feature "CVC2" (Card Validation Code 2). American Express and Discover call this security feature "CID" (Card Identification Number).

Where is the "Card ID" located?

Visa / MasterCard / Discover
For Visa/Electron (CVV2), MasterCard/Eurocard/Maestro/Solo (CVC2), and Discover (CID), the "Card ID" is a 3-digit, non-embossed (raised), reverse italics number printed on the signature panel on the back of the card immediately following the 16-digit credit card number. Sometimes, only the last 4-digits of the credit number are listed before the "Card ID".

American Express
For American Express (CID), the "Card ID" is a 4-digit, non-embossed (flat) number printed on the front of every American Express Card on either the left or right side. The "Card ID" is always located above the embossed (raised) credit card number on the face of the card. In some instances, the "Card ID" is located on the left side of the credit card, but is always above the account number. Some cards have a four-digit number embossed below the account number, but this is not the CID number.

What if I cannot locate the "Card ID" or my credit card does not have a "Card ID" number?

If you cannot locate your "Card ID" number on your credit card, please contact us via the customer service form.

If your credit card does not have a "Card ID" number, please contact your bank or card issuer for more details.

Can I book student or military tickets on MovieTickets.co.uk?

Currently, student and military tickets are not available for book online. Those ticket types require ID and are only available at the cinema box office.

Can I book gift certificates online or use gift certificates I booked at the cinema?

At this time, MovieTickets.co.uk does not offer or redeem online gift certificates. However, you may be able to book gift certificates online through the websites for specific cinema chains and redeem them at the cinema box office.

Do you offer group discount tickets?

Unfortunately, MovieTickets.co.uk does not offer group discounts on tickets. You may explore the cinema company websites to see if they offer any group discounts, which would be redeemed at the box office.

Collecting your Tickets

How and where do I pick up my movie tickets?

Movie tickets booked on MovieTickets.co.uk can be picked up at the cinema box office or through an Automated Box Office machine located in the lobby or outside of certain cinemas. Tickets can be picked up the day they are booked; you do not have to wait until the day of show if you are booking tickets in advance. For some cinemas, you also can print your tickets on your personal printer. Please review your order confirmation page generated by the web site for specific instructions on how to pick up tickets at the cinema that you are attending. Please be sure to bring the same credit card you used to book the tickets with you to the cinema.

What do I need to bring to the cinema to retrieve my tickets?

If you have booked tickets that need to be picked up at the cinema, you must bring the credit card used to book the tickets to the cinema with you. You do not need to bring the email confirmation with you. If you have printed your tickets at home, simply bring the bar coded printout with you and give it to the ticket taker.

Do I need my tracking number to retrieve my tickets?

You may print the confirmation page (which includes the tracking number and other details of your booking) for your own information, but you will not be required to present the number at the cinema to retrieve your tickets. Your credit card will allow you to pick up the tickets you have booked.

I closed my browser before printing my confirmation page/Print at Home ticket. How can I find out the status of my order and if my credit card was charged?

If the confirmation screen displayed the text, "Book Confirmed," your order was successful and your credit card was charged. If for any reason you did not see this screen or you didn't receive an email confirmation and would like to verify your order, please log into your account and check your order history or contact us via the customer service form.

To see your order history, once you have logged into your account, go to "Manage Your Account". On this page you will be able to see ticket transactions from the last 30 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your tickets.

If I am purchasing my tickets online, why must I still arrive early to the cinema?

Most cinemas do not offer reserved seating; therefore, even though you are guaranteed a seat, it is suggested that you arrive at least 30 minutes prior to the start of the movie to get a good seat.

Printing your Tickets

Can I print my tickets on a personal printer?

Select cinemas offering online ticketing through MovieTickets.co.uk allow you to print your tickets on your personal printer. Look for the "Print Tickets" icon on the theatre showtimes page. During your transaction select "Print Tickets" option after you choose the number of tickets that you wish to book. When your transaction is complete, your ticket will pop-up in its own window and you can print.

What do I do if I have printer problems after choosing the Print Tickets option?

If you selected the "Print Tickets" option during the check out process, but cannot print your ticket due to a technical problem, please contact us via the customer service form.

Once I have printed a movie ticket at home, how do I use it at the cinema?

When you arrive at the cinema, please go straight to the ticket taker. He or she will scan the bar code on your ticket. If your whole party is not going to arrive at the cinema together, simply print or photocopy the ticket for each person. You also can e-mail the ticket to others by selecting the "E-Mail to a Friend" button on the ticket. The ticket taker will denote on the scanner the number of people that enter each time the ticket is presented. This is a measure to discourage counterfeit tickets from being distributed.

General Information

What are the benefits of booking movie tickets on MovieTickets.co.uk?

Booking your movie tickets on MovieTickets.co.uk offers many conveniences -- you are able to book advance tickets to hot new movies, print your tickets at home from our participating cinemas and avoid waiting on box office lines. By purchasing tickets on MovieTickets.co.uk you know you will get into the show.

What are the age ranges for child and senior tickets?

Please call your local cinema for their age ranges of child and senior tickets. Cinema phone numbers are found on the cinema page by clicking on the hyperlinked cinema name. Or you may contact MovieTickets.co.uk via the customer service form.

Customer Service

How do I contact customer service at MovieTickets.co.uk?

For the fastest response, please go to our customer service form, where you can email us your questions or comments. A customer service representative will reply shortly.

I want to comment on the service I received at a cinema.

If at all possible, please speak with the manager at the cinema you visited for immediate results. If you have comments regarding an experience in the past, please call the cinema. Cinema phone numbers are listed on their respective cinema page; or you may fill out our customer service form, which we may forward to the appropriate cinema chain for their review.

Security

Is it safe to book movie tickets on MovieTickets.co.uk?

MovieTickets.co.uk uses the latest technology to transmit your credit card information over the Internet in a secure and encrypted manner. A solid key or closed lock icon at the bottom of your web browser will indicate that you are on a secure page. Please read our privacy policy for more information.

Wireless

Can I book movie tickets on my Internet-enabled wireless device (cell phone, PDA, Blackberry, etc.)?

Any wireless device with internet access will allow you to view movie related information, find showtimes and book tickets. Please visit mobile.movietickets.com or iphone.movietickets.com from your device to visit the site. Save this address as a bookmark for future ease of booking tickets. Currently, mobile.movietickets.com and iphone.movietickets.com are only available for theatres located in the United States.

Technology Support

How can I view movie trailers on MovieTickets.co.uk?

Some of the movies featured on MovieTickets.co.uk will have trailer links. The formats supported are Microsoft® Windows Media™ Player, QuickTime™ and RealPlayer®. Simply click on the trailer icon -- a trailer window will pop up and prompt you to click on a player and speed to play the trailer. If you do not have a player installed, you will be prompted to go the Windows Media Player, QuickTime, or RealPlayer site to download the latest software or see below for links.

What tools or plug-ins do I need to use MovieTickets.co.uk?

Several popular third-party plug-ins are used on MovieTickets.co.uk. None are required to book movie tickets on our site; however, to fully enjoy the MovieTickets.co.uk experience, you may want to download the latest versions of these plug-ins. Click on any of the links below and follow their instructions for download and installation:

Windows Media Player
http://www.microsoft.com/windows/windowsmedia/download/

RealPlayer
http://www.real.com/realplayer.html

QuickTime
http://www.apple.com/quicktime/download/

Flash
http://www.macromedia.com/shockwave/download/

What Web browsers work best on the MovieTickets.co.uk website?

To ensure that you are getting the best user experience on the MovieTickets.co.uk site, please make sure that you are using the most up-to-date browser. To find out what is the latest version, go to the browser's official website. Their site will direct you on how to obtain their latest browser version.

At what modem speeds will MovieTickets.co.uk work best?

Although MovieTickets.co.uk will work and display at almost any speed, the faster the connection, the better your site experience will be. We recommend a broadband connection to optimize your experience.

What is the optimal screen resolution to view the MovieTickets.co.uk website?

MovieTickets.co.uk is optimized to be viewed at 1024x768 resolution or higher.

What technologies are required to book tickets on MovieTickets.co.uk?

To complete a book or use MovieTickets.co.uk search functionality, JavaScript must be enabled in your browser. JavaScript is used in several instances, such as when you open a trailer window, error checking, or to display certain banner advertisements. Cookies are used to manage the MovieTickets.co.uk login system.

MovieTickets.co.uk is a worldwide leader in advance movie ticketing and a top destination for news, celebrity interviews, movie reviews and trailers. You can also access theater information, check movie showtimes, view video clips, and much more.