Frequently Asked Questions

My Account (Registration)

Am I required to create a MovieTickets.com account?

No, creating a MovieTickets.com account is not required; however, there are many benefits to having an account, which make buying tickets a breeze! It allows you to store your credit cards for Quick Checkout, save your favorite theaters for easy access, view your order history, receive our weekly newsletter, special promotional offers, and more.

How do I change my email address and/or password?

Sign in to your account via the "Sign In" link located within the top navigation area. Once logged in, you can edit your information by clicking on the "Change" button under the "General Preferences" section. To change your email address, simply enter in your new email and click the "Update Account" button to save your information. To change your password, click the "Update Your MovieTickets.com Password" link. On the next page, enter your old password and your new password and click "Update Password" to save your information.

I forgot my password! How can I find out what it is?

If you have forgotten your password, please go to the "Sign In" page and click on the "Forgot Your Password?" link. You will be asked to submit your email address. We will reset your password and send a new one to the email address associated with your account.

How do I sign up for MovieTickets.com's exclusive weekly email newsletter?

MovieTickets.com's exclusive newsletter highlights new movies opening each week and lists the top upcoming films and box office figures to help you plan your moviegoing experience. If you are new to the site, click the "Join Now" link located within the top navigation area to create an account. Once you have an account and are signed in, go to the marketing preferences page, and check the "Weekly Newsletter" to subscribe. Signing up for the weekly newsletter does not put your email address on any other mailing lists.

How do I unsubscribe from the MovieTickets.com newsletter?

There are many ways you can unsubscribe from the exclusive newsletter. There is an unsubscribe link at the bottom of the newsletter. This link will take you to a page on MovieTickets.com where you will enter your email address to unsubscribe. On the website, when you are logged in, you can go to the "My Account" page and uncheck the option to receive the weekly newsletter in the "Marketing Preferences" section. You may also unsubscribe by clicking here.

Why am I receiving emails from MovieTickets.com?

MovieTickets.com distributes a weekly newsletter as well as various marketing communications to those who have signed up for it via their account. We do not sell our database to others, nor spam our members with other emails. If you would like to manage or change your marketing preferences, click here.

In addition, if you checked the box stating that you would like to receive third party information, you may receive occasional information from companies other than MovieTickets.com. You may uncheck these boxes at any time.

What is Quick Checkout?

Quick Checkout is a time saving feature of MovieTickets.com. Once you have created an account and your credit card information is stored on our secure servers, Quick Checkout allows you to enter your password to purchase movie tickets without manually re-entering your credit card information every time. You can start using Quick Checkout by signing in to the website. Under the "Quick Checkout" section, click the "change" button, then on the next page, enter your credit card type, number and expiration, and then click on the "Add Credit Card" button.

I registered and saved my credit card number in the Quick Checkout section. Why can't I use this feature when purchasing my tickets?

You must be logged into your account to be able to use this function when buying your tickets online. Please click on the "Sign In" link in the navigation bar at the top of the page and sign in.

How do I add or delete my credit card information?

Sign into your account in the main navigation bar at the top of the site. Click on the "Change" button in the Quick Checkout column. Here you will be able store multiple credit cards to purchase your movie tickets quickly and easily. You may add a credit card by filling in the credit card information in the right column. Click the "Add Credit Card" button and it will appear in the left column under "Stored Payment Methods." To delete a credit card, select the check box of the card you wish to delete in the left column and click the "Delete" button.

How do I set my favorite theaters?

When creating your account, be sure to fill out the "Personalize" area of the My Account section. You can choose up to five of your favorite theaters within a 40-mile radius of the zip code you have selected. These theaters will appear at the top right of the site in the "Welcome (Your Name)" area dropdown for your convenience. Another way to add a favorite theater to your list of favorites is from the theater page. Under the theater's logo will be a heart-shaped icon that allows you to "Add to Favorites." Clicking on the icon will add or delete that theater from your "Favorite Theaters" list.

To delete or change your favorites, log into your account. Under the "Personalize" section, check or uncheck the theaters you wish to have displayed as your favorites.

How do I know if I am signed in and out of my account?

Clicking the "Sign In" tab in the top navigation area will take you to the sign in page to enter in your email address and password to log in. Once signed in, the top navigation will say "Welcome (Your Name)". When you hover over "Welcome (Your Name)" the favorite theaters you have selected will be listed. If you have not selected any favorite theaters, click the "Personalize" link to go directly to that page. Click on the "My Account" button to edit your account settings. Click the "Log Out" button to sign out of your account. When you have successfully logged out, the "Sign In" and "Join Now" tabs will reappear. It is suggested that you log out of your account before you leave our site.

Searching for Movies and Theaters

How do I find a movie near me?

You can search for current or future movies by selecting the "Movies" tab in the top navigation bar on the homepage. Select a current movie from the list provided or enter the movie name in the top search box beside "Enter Keyword to Search for Movies" and click "Go." To find showtimes for this movie, select your location from the dropdown list in the tabbed area in the middle of the movie page. Click "Go" and this area will be replaced with the theaters that are playing this movie. You may need to increase the search radius to find a particular theater.

How do I find a theater near me?

Select your location in the "select your location" search box and click the search icon. You will see a list of theaters in your area in a 24 km radius. You can customize this list by adjusting the radius to a range of up to 64 km or as close as 8 km of the location you have entered. Click on a theater name to show its theater information, including showtimes and address.

Buying Tickets Online

How do I purchase movie tickets on MovieTickets.com?

Once you have found the theater and movie for which you want to purchase tickets, click on a hyperlinked, gold showtime link or a hyperlinked, gold "Buy Tickets" link. If you choose the "Buy Tickets" link, you will then be asked to choose a showtime for the movie and theater you have selected. After clicking on a showtime, select your ticket types and quantities. You will be asked to either sign in or create a new account if you are new and would like to create a MovieTickets.com account before you can complete the transaction process.

How can I tell which theaters offer tickets for sale online?

Theaters that offer tickets for sale online will have their theater name and showtimes hyperlinked and gold. All other theaters will be gray. You can see all of MovieTickets.com's partners here.

Why are some showtimes hyperlinked while others are grayed out?

Showtimes that are hyperlinked and gold indicate those are available for purchase. Showtimes that are grayed out indicate that either the showtime is in the past, the show has been sold out, or tickets are not available for purchase on MovieTickets.com.

Can I buy movie tickets for future dates?

Absolutely! We feature advance ticket sales on MovieTickets.com. To search for a showtime in the future, just select a different date by clicking the calendar icon next to the date. The number of days in advance that you can buy tickets for a movie varies by theater and by movie.

Generally, a theater's release schedule for a movie runs from Friday to Thursday. Showtimes for theaters generally appear on Wednesday. However, for a blockbuster release in high demand, tickets and showtimes may be available up to a month in advance. Schedules are set by each individual theater, not by MovieTickets.com, so please check back frequently if the movie you are looking for is not yet for sale in your area.

Which showtimes offer bargain/matinee prices?

Bargain and matinee showtimes and prices vary by theater. To determine the price of a ticket, please click on the hyperlinked showtime. All available ticket prices are displayed on the page.

Why am I only able to order tickets for certain theaters?

Tickets are available for purchase on MovieTickets.com from our partners. We are adding new theaters frequently, so please check back regularly. If your favorite theater is not listed, please contact the theater manager to let them know you wish to purchase their movie tickets on MovieTickets.com!

What is the price of a movie ticket?

The ticket price is set by the theater chain. As a result, prices will vary for each theater. Once the theater and showtime for the movie you wish to purchase tickets for is determined, the prices and ticket types for that showtime will appear on the transaction page.

As with the ticket price, the theater determines their service fee. This fee is noted on the transaction page below the ticket total.

Why is there a service charge added to the ticket price?

The nominal fee set by each theater covers the convenience and costs associated with purchasing your tickets on MovieTickets.com. You may enjoy such conveniences as bypassing the box office lines, buying advance tickets to highly anticipated movies, and being assured that you will not be turned away from a sold out show. Also you have free access to showtimes, movie and theater information for almost every theater.

The service fee associated with your order is noted below the ticket total on the transaction page where you select your ticket type and quantity.

Can I change my ticket order during the checkout process?

Yes, you may change your order at any time during the transaction process prior to confirming the purchase. Just click on the "Edit" link at the top right of any purchase page you wish to edit. This will take you back to the section you wish to edit, then you may continue on with the transaction.

I did not receive a confirmation email. How can I tell if my order was processed?

Log into your MovieTickets.com account. In the Order History section at the bottom of this page you will be able to see ticket transactions from approximately the last 3 months. The Order History section details if there was a problem with the order and provides a link to re-print your confirmation page and print your tickets (if applicable). Contact customer service via the customer service form or call toll free at 1-888-440-8457 for immediate assistance. You must be signed into your account during the purchase process to retain your order history.

How can I find out the status of my order and if my credit card was charged?

If the confirmation screen displayed the text, "Congratulations! Your Tickets Were Purchased Successfully." your order was successful and your credit card was charged. You will receive an email confirmation of your order as well.

If the confirmation screen displays the text "Sorry, this transaction was unsuccessful." you may wish to call customer service toll free at 1-888-440-8457 for immediate assistance or use our customer service form. If you have an account, you may check your orders via the Order History section at the bottom of the "My Account" page. Here you can view your ticket transactions from approximately the last 90 days. This section details if there was a problem with the order, provides a link to re-print your confirmation page and/or print your tickets (if applicable).

Once a purchase has been confirmed, can I make changes to my order or get a refund?

Select theaters offer refunds or exchanges, so please make sure you have correctly selected the movie, theater and showtime before clicking on the "Purchase" button and have read over all sales disclaimers, pickup instructions, and refund policies pertaining to the particular theater before finalizing your purchase. If you need to contact someone about your order, use the customer service form or call toll free at 1-888-440-8457 for immediate assistance.

Which credit cards does MovieTickets.com accept?

Each theater chain determines which credit cards they will accept. When you are ready to make your purchase, the transaction page will have a pull down list of all the credit cards they will process.

Can I purchase tickets with my credit card's Internet security protection feature or "single use" card like "Verified by Visa" or "Discover Deskshop"?

For security purposes, you must use the actual credit card number imprinted on the credit card and that same card must be presented at the theater. Please note if a "temporary or single use" card number is used that is different from the imprinted credit card number, you will be unable to retrieve your tickets at the theater.

What is the "Card ID"?

To help guard against fraud, the major credit card companies have implemented a security feature for "card not present" transactions to ensure the credit card is actually in the possession of the user during the time of the transaction The "Card ID" is a three or four digit, non-embossed (flat) number printed on the front or back of the credit card that provides an extra level of security for you and MovieTickets.com. This number is not stored in the magnetic stripe or by MovieTickets.com, nor does it appear on sales receipts or statements.

"Card ID" is a generic term for this security feature. Visa and Electron call this security feature "CVV2" (Card Verification Value 2). MasterCard, Eurocard, Maestro, and Solo call this security feature "CVC2" (Card Validation Code 2). American Express and Discover call this security feature "CID" (Card Identification Number).

Where is the "Card ID" located?

Visa / MasterCard / Discover
For Visa/Electron (CVV2), MasterCard/Eurocard/Maestro/Solo (CVC2), and Discover (CID), the "Card ID" is a 3-digit, non-embossed (raised), reverse italics number printed on the signature panel on the back of the card immediately following the 16-digit credit card number. Sometimes, only the last 4-digits of the credit number are listed before the "Card ID".

American Express
For American Express (CID), the "Card ID" is a 4-digit, non-embossed (flat) number printed on the front of every American Express Card on either the left or right side. The "Card ID" is always located above the embossed (raised) credit card number on the face of the card. In some instances, the "Card ID" is located on the left side of the credit card, but is always above the account number. Some cards have a four-digit number embossed below the account number, but this is not the CID number.

What if I cannot locate the "Card ID" or my credit card does not have a "Card ID" number?

If you cannot locate your "Card ID" number on your credit card, please call MovieTickets.com customer service at 1-888-440-8457.

If your credit card does not have a "Card ID" number, please contact your bank or card issuer for more details.

Can I purchase student or military tickets on MovieTickets.com?

Currently, student and military tickets are not available for purchase online. Those ticket types require ID and are only available at the theater box office.

Can I purchase gift certificates online or use gift certificates I purchased at the theater?

At this time, MovieTickets.com does not offer or redeem online gift certificates. However, you may be able to purchase gift certificates online through the websites for specific theater chains and redeem them at the theater box office.

Do you offer group discount tickets?

Unfortunately, MovieTickets.com does not offer group discounts on tickets. You may explore the theater company websites to see if they offer any group discounts, which would be redeemed at the box office.

Receiving Your Tickets

How and where do I pick up my movie tickets?

Movie tickets purchased on MovieTickets.com can be picked up at the theater box office or through an Automated Box Office machine located in the lobby or outside of certain theaters. Tickets can be picked up the day they are purchased; you do not have to wait until the day of show if you are purchasing tickets in advance. For some theaters, you also can print your tickets. Please review your order confirmation page generated by the web site for specific instructions on how to pick up tickets at the theater that you will be attending. Please be sure to bring the same credit card you used to purchase the tickets with you to the theater.

What do I need to bring to the theater to retrieve my tickets?

If you have purchased tickets that need to be picked up at the theater, you must bring the credit card used to purchase the tickets to the theater with you. You do not need to bring the email confirmation with you. If you have printed your tickets (when applicable), simply bring the bar coded printout with you and give it to the ticket taker.

Do I need my tracking number to retrieve my tickets?

You may print the confirmation page (which includes the tracking number and other details of your purchase) for your own information, but you will not be required to present the number at the theater to retrieve your tickets. Your credit card will allow you to pick up the tickets you have purchased.

I closed my browser before printing my confirmation page or ticket. How can I find out the status of my order and if my credit card was charged?

If the confirmation screen displayed the text, "Purchase Confirmed," your order was successful and your credit card was charged. If for any reason you did not see this screen or you didn't receive an email confirmation and would like to verify your order, please log into your account and check your order history or call us toll free at 1-888-440-8457 for immediate assistance.

You may check your orders via the Order History section at the bottom of the "My Account" page. Here you can view your ticket transactions from approximately the last 90 days. This section details if there was a problem with the order, provides a link to re-print your confirmation page and/or print your tickets (if applicable). Contact customer service via the customer service form or call toll free at 1-888-440-8457 for immediate assistance.

If I am purchasing my tickets online, why must I still arrive early to the theater?

Most theaters do not offer reserved seating; therefore, even though you are guaranteed a seat, it is suggested that you arrive at least 30 minutes prior to the start of the movie to get a good seat.

 

General Information

What are the benefits of buying movie tickets on MovieTickets.com?

Buying your movie tickets on MovieTickets.com offers many conveniences -- you are able to purchase advance tickets to hot new movies, print your tickets at home from our participating theaters and avoid waiting on box office lines. By purchasing tickets on MovieTickets.com you know you will get into the show.

The age policy for child and senior tickets is listed to the right of the theater's logo under "Age Policy" on each theater's page. In addition, it is listed on the left column of the purchase pages.

Customer Service

How do I contact customer service at MovieTickets.com?

If your problem requires an immediate reply, please call our toll-free customer service number 1-888-440-8457. Please include your tracking number, theater information, and any other details that will help expedite your inquiry. You may also fill out our customer service form to email us your questions or comments. A customer service representative will reply shortly.

I want to comment on the service I received at a theater.

If at all possible, please speak with the manager at the theater you visited for immediate results. If you have comments regarding an experience in the past, please call the theater. Theater phone numbers are listed on their respective theater page. You may also fill out our customer service form, which we may forward to the appropriate theater chain for their review.

Security

Is it safe to purchase movie tickets on MovieTickets.com?

MovieTickets.com uses the latest technology to transmit your credit card information over the Internet in a secure and encrypted manner. A closed lock icon at the top or bottom of your web browser will indicate that you are on a secure page. Please read our privacy policy for more information.

 

Technology Support

What technologies are required to purchase tickets on MovieTickets.com?

To complete a purchase or use MovieTickets.com search functionality, JavaScript must be enabled in your browser. JavaScript is used in several instances, such as when you open a trailer window, error checking, or to display certain banner advertisements. Cookies are used to manage the MovieTickets.com login system.

MovieTickets.com is a worldwide leader in advance movie ticketing and a top destination for news, celebrity interviews, movie reviews and trailers. You can also access theater information, check movie showtimes, view video clips, and much more.