Frequently Asked Questions

My Account (Registration)

Why am I required to register on MovieTickets.com?

We require you to register with MovieTickets.com so that when you return to the website, we will remember you and your information, including up to five of your favorite theaters. You also will be eligible to receive our exclusive weekly Box Office Bulletin newsletter, enable Quick Checkout, view your order history, customize the colors on MovieTickets.com, receive special promotion offers, and more.

How do I change my email address and/or password?

Sign in to your account via the "My Account" link located within the top navigation area. Once logged in, you can edit your information by simply changing what is currently in the "email address" field or the "password field" and "verify password" fields. Click on the "Finish" button and your new information will be saved.

I forgot my password! How can I find out what it is?

If you have forgotten your password, please go to the "My Account" page and click on the "Forgot Your Password?" link. You will be asked to submit your email address. We will send out your password hint to the email address you supply. We will not email your password for security measures.

How do I sign up for MovieTickets.com's exclusive weekly email newsletter?

MovieTickets.com's Box Office Bulletin is a free weekly newsletter that highlights the movies opening each week and lists the top upcoming movies and box office figures, to help you plan your moviegoing experience. On the web page to join, check the section indicating if you would like a weekly newsletter emailed to you and whether you would like it sent as HTML or text. You can change your option at any time, simply by signing into your account and selecting the HTML or text button. If you are already registered, sign in by clicking on the "My Account" link at the top of the site. Rest assured that signing up for the weekly newsletter does not put your email address on any other mailing lists.

How do I unsubscribe from the MovieTickets.com newsletter?

There are many ways you can unsubscribe from the Box Office Bulletin. At the bottom of the HTML and text versions of the newsletter, there is a link to unsubscribe. This link will take you to a page on MovieTickets.com that will confirm your request to unsubscribe. When you are logged into the website, you can go to the "My Account" page and uncheck the option to receive the weekly newsletter. Also, you may unsubscribe by clicking on this link.

Why am I receiving emails from MovieTickets.com?

If you checked the box stating that you would like to receive third party information, you may receive occasional information from companies other than MovieTickets.com. You may uncheck this box at any time.

What is Quick Checkout?

Quick Checkout is a time saving feature of MovieTickets.com. Once you have registered and your credit card information is stored on our secure servers, Quick Checkout allows you to enter your password to purchase movie tickets without manually re-entering your credit card information every time. You can start using Quick Checkout by registering with the web site through the “My Account” link. Under the "Quick Checkout" tab, enter your credit card type, number and expiration, then click on the "Finish" button.

I registered and saved my credit card number in the Quick Checkout section. Why can't I use this feature when purchasing my tickets?

You must be logged into your account to be able to use this function when buying your tickets online. Please click on the "Sign In" link in the navigation bar at the top of the page and click the "My Account" button to sign in.

How do I add or delete my credit card information?

Sign into your account in the main navigation bar at the top of the site. Click on the “Quick Checkout” tab. Here you will be able store multiple credit cards to purchase your movie tickets quickly and easily. You may add a credit card by filling in the credit card information in the right column. Click the "Add Credit Card" button and it will appear in the left column under "Stored Credit Cards." To delete a credit card, select the check box of the card you wish to delete in the left column and click the "Delete" button.

How do I set my favorite theaters?

If you are now registering, be sure to fill out the “Personalize” area of the registration process. You will be asked to choose up to five of your favorite theaters within a 40-mile radius of the zip code you have selected. These theaters will appear in the “Your Favorite Theaters” area at the top right of the site for your convenience. Similarly, if you joined MovieTickets.com in the past, sign in the “My Account” area and choose your favorite theaters in the "Personalize" section. Another way to add a favorite theater to your list of favorites is from the theater page. Under the theater's logo will be a button that says "Add to Favorites".

To delete or change your favorites, log into your account. Under the "Personalize" section, you may check or uncheck the theaters you wish to have displayed as your favorites.

How do I know if I am signed in and out of my account?

Clicking the "Sign In" tab in the top navigation area will take you to the sign in page to enter in your email address and password to log in. Once signed in, the top navigation will say "Welcome (Your Name)". When you hover over "Welcome (Your Name)" your favorite theaters that you have selected will be listed here. If you have not selected any favorite theaters, click the "Personalize" link to go directly to that page. Click on the "Account" button to edit your account settings. Click the "Log Out" button to sign out of your account. When you have successfully have logged out, the "Sign In" and "Join Now" tabs will reappear. It is suggested that you log out of your account before you leave our site.

Searching for Movies and Theaters

How do I find a movie near me?

You can search for current or future movies in the "Get Movie Showtimes & Tickets" search box at the top left of every page. Select a movie in the “Choose your Movie” pulldown and click “Go.” You will see a list of movies that includes that name. If the movie you wish to see is not in the pulldown menu, click on the “Advance Search” link underneath. Here you can type in your movie title and click “Search”. Clicking on the appropriate movie title link will display more details about that movie. To find showtimes for this movie, enter your zip code in the tabbed area in the middle of the page. Click "Go" and this area will be replaced with the theaters that are playing this movie. You may need to increase the search radius to find a particular theater.

How do I find a theater near me?

Choose your location in the "select your location" search box and click the search icon. You will see a list of theaters in your area in a 15-mile radius. You can customize this list by adjusting the radius to a range of up to 40 miles or as small as 5 miles of the zip code or city you have entered. Click on a theater name to show its theater information, including showtimes and location.

Buying Tickets Online

How do I purchase movie tickets on MovieTickets.com?

Once you have found the theater and movie for which you want to purchase tickets, click on a hyperlinked, gold showtime link or a hyperlinked, gold "Buy Tickets" link. If you choose the "Buy Tickets" link, you will then be asked to choose a showtime for the movie and theater you have selected. After clicking on a showtime, select your ticket types and quantities.

How can I tell which theaters offer tickets for sale online?

Theaters that offer their tickets for sale online will have their theater name and showtimes hyperlinked and gold. All other theaters will be gray. You can see all of MovieTickets.com's partners at http://www.movietickets.com/partners.asp.

Why are some showtimes hyperlinked while others are grayed out?

Showtimes that are hyperlinked and gold indicate those are available for purchase. Showtimes that are grayed out indicate that either the showtime is in the past, the show has been sold out, or tickets are not available for purchase on MovieTickets.com.

Can I buy movie tickets for future dates?

Absolutely! We feature advance ticket sales on MovieTickets.com. To search for a showtime in the future, just select a different date in the search box. The number of days in advance that you can buy tickets for a film varies by theater and by movie.

Generally, a theater's release schedule for a movie runs from Friday to Thursday. Showtimes for this theater generally appear on Wednesday. However, for a blockbuster release that is in high demand, tickets and showtimes may be available up to a month in advance. Schedules are set by each individual theater, not by MovieTickets.com, so please check back frequently if the movie you are looking for is not yet for sale in your area.

Which showtimes offer bargain/matinee prices?

Bargain and matinee showtimes and prices vary by theater. To determine the price of a ticket, please click on the hyperlinked showtime. All available ticket prices are displayed on the page.

Why am I only able to order tickets for certain theaters?

Tickets are available for purchase on MovieTickets.com from our partners. We are adding new theaters frequently, so please check back regularly. If your favorite theater is not listed, please contact the theater manager to let them know you wish to purchase their movie tickets on MovieTickets.com!

What is the price of a movie ticket?

The ticket price is set by the theater chain. As a result, prices will vary for each theater. Once the theater and showtime for the movie you wish to purchase tickets for is determined, the prices and ticket types for that showtime will appear on the first transaction page.

As with the ticket price, the theater determines their service fee. These fees are also displayed on the transaction page next to the ticket price.

Why is there a service charge added to the ticket price?

The nominal fee set by each theater covers the convenience and costs associated with purchasing your tickets on MovieTickets.com. You may enjoy such conveniences as bypassing the box office lines, buying advance tickets to hot movies, and being assured that you will not be turned away from a sold out show. Also you have free access to showtimes, movie and theater information for almost every theater.

The service fee associated with your order is displayed to the left of the ticket price on the transaction page where you select your ticket type and quantity.

Can I change my ticket order during the checkout process?

Yes, you may change your order at any time during the transaction process prior to confirming the purchase. Just click on the "Edit" link at the top right of any purchase page you wish to edit. This will take you back to the section you wish to edit, then you may continue on with the transaction.

I did not receive a confirmation email. How can I tell if my order was processed?

Once you have logged into your account, go to "Manage Your Account". On this page you will be able to see ticket transactions from the last 90 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your at-home tickets.

How can I find out the status of my order and if my credit card was charged?

If the confirmation screen displayed the text, "Congratulations! Your Tickets Were Purchased Successfully." your order was successful and your credit card was charged. You will receive an email confirmation of your order as well.

You may check your orders via the Order History page. Once you have logged into your account, go to "Manage Your Account". On this page you will be able to see ticket transactions from the last 90 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your at home tickets.

Once a purchase has been confirmed, can I make changes to my order or get a refund?

Select theaters offer refunds or exchanges, so please confirm your movie, theater and showtime as well as read over all sales disclaimers, pickup instructions, and refund policies pertaining to the particular theater before clicking on the "Purchase" button. If you need to contact someone about your order, please contact us via the customer service form or call us toll free at 1-888-440-8457 for immediate assistance.

Which credit cards does MovieTickets.com accept?

Each theater chain determines which credit cards they will accept. When you are ready to make your purchase, the transaction page will have a pull down list of all the credit cards they will process.

Can I purchase tickets with my credit card's Internet security protection feature or "single use" card like "Verified by Visa" or "Discover Deskshop"?

For security purposes, you must use the actual credit card number imprinted on the credit card and that same card must be presented at the theater. Please note if a "temporary or single use" card number is used, which is different from the imprinted credit card number, you will be unable to retrieve your tickets at the theater.

What is the "Card ID"?

To help guard against fraud, the major credit card companies have implemented a security feature for "card not present" transactions to ensure the credit card is actually in the possession of the user during the time of the transaction. The "Card ID" is a three or four digit, non-embossed (flat) number printed on the front or back of the credit card that provides an extra level of security for you and MovieTickets.com. This number is not stored in the magnetic stripe or by MovieTickets.com, nor does it appear on sales receipts or statements.

"Card ID" is a generic term for this security feature. Visa and Electron call this security feature "CVV2" (Card Verification Value 2). MasterCard, Eurocard, Maestro, and Solo call this security feature "CVC2" (Card Validation Code 2). American Express and Discover call this security feature "CID" (Card Identification Number).

Where is the "Card ID" located?

Visa / MasterCard / Discover
For Visa/Electron (CVV2), MasterCard/Eurocard/Maestro/Solo (CVC2), and Discover (CID), the "Card ID" is a 3-digit, non-embossed (raised), reverse italics number printed on the signature panel on the back of the card immediately following the 16-digit credit card number. Sometimes, only the last 4-digits of the credit number are listed before the "Card ID".

American Express
For American Express (CID), the "Card ID" is a 4-digit, non-embossed (flat) number printed on the front of every American Express Card on either the left or right side. The "Card ID" is always located above the embossed (raised) credit card number on the face of the card. In some instances, the "Card ID" is located on the left side of the credit card, but is always above the account number. Some cards have a four-digit number embossed below the account number, but this is not the CID number.

What if I cannot locate the "Card ID" or my credit card does not have a "Card ID" number?

If you cannot locate your "Card ID" number on your credit card, please call MovieTickets.com customer service at 1-888-440-8457.

If your credit card does not have a "Card ID" number, please contact your bank or card issuer for more details.

Can I purchase student or military tickets on MovieTickets.com?

Currently, student and military tickets are not available for purchase online. Those ticket types require ID and are only available at the theater box office.

Can I purchase gift certificates online or use gift certificates I purchased at the theater?

Currently, we offer a MovieTickets.card. This gift card can be used to purchase movie tickets on MovieTickets.com. We currently do not accept gift certificates directly from the theaters. However, you may be able to purchase gift certificates online through the websites for specific theater chains and redeem them at the theater box office.

Do you offer group discount tickets?

Unfortunately, MovieTickets.com does not offer group discounts on tickets. You may explore the theater company websites to see if they offer any group discounts, which would be redeemed at the box office.

Receiving your Tickets

How and where do I pick up my movie tickets?

Movie tickets purchased on MovieTickets.com can be picked up at the theater box office or through an Automated Box Office machine located in the lobby or outside of certain theaters. Tickets can be picked up the day they are purchased; you do not have to wait until the day of show if you are purchasing tickets in advance. For some theaters, you also can print your tickets on your personal printer. Please review your order confirmation page generated by the web site for specific instructions on how to pick up tickets at the theater that you are attending. Please be sure to bring the same credit card you used to purchase the tickets with you to the theater.

What do I need to bring to the theater to retrieve my tickets?

If you have purchased tickets that need to be picked up at the theater, you must bring the credit card used to purchase the tickets to the theater with you. You do not need to bring the email confirmation with you. If you have printed your tickets at home, simply bring the bar coded printout with you and give it to the ticket taker.

Do I need my tracking number to retrieve my tickets?

You may print the confirmation page (which includes the tracking number and other details of your purchase) for your own information, but you will not be required to present the number at the theater to retrieve your tickets. Your credit card will allow you to pick up the tickets you have purchased.

I closed my browser before printing my confirmation page/Print at Home ticket. How can I find out the status of my order and if my credit card was charged?

If the confirmation screen displayed the text, "Purchase Confirmed," your order was successful and your credit card was charged. If for any reason you did not see this screen or you didn't receive an email confirmation and would like to verify your order, please log into your account and check your order history or call us toll free at 1-888-440-8457 for immediate assistance.

To see your order history, once you have logged into your account, go to "Manage Your Account". On this page you will be able to see ticket transactions from the last 30 days, including if there was a problem with the order and a link to re-print your confirmation page and/or print out your tickets.

If I am purchasing my tickets online, why must I still arrive early to the theater?

Most theaters do not offer reserved seating; therefore, even though you are guaranteed a seat, it is suggested that you arrive at least 30 minutes prior to the start of the movie to get a good seat.

Printing your Tickets

Can I print my tickets on a personal printer?

Select theaters that sell tickets through MovieTickets.com allow you to print your ticket on your personal printer. You can look for the "Print Tickets" icon on the theater page to see if it is offered in that theater. During your transaction, select the "Print Tickets" option after you choose the number of tickets that you wish to purchase. When your transaction is complete, your ticket will pop-up in its own window and you can print it.

What do I do if I have printer problems after choosing the Print Tickets option?

If you selected the "Print Tickets" option during the check out process, but cannot print your ticket due to a technical problem, please call customer service at 1-888-440-8457 for assistance.

Once I have printed a movie ticket at home, how do I use it at the theater?

When you arrive at the theater, please go straight to the ticket taker. He or she will scan the bar code on your ticket. If your whole party is not going to arrive at the theater together, simply print or photocopy the ticket for each person. You also can e-mail the ticket to others by selecting the "E-Mail to a Friend" button on the ticket. The ticket taker will denote on the scanner the number of people that enter each time the ticket is presented. This is a measure to discourage counterfeit tickets from being distributed.

General Information

What are the benefits of buying movie tickets on MovieTickets.com?

Buying your movie tickets on MovieTickets.com offers many conveniences -- you are able to purchase advance tickets to hot new movies, print your tickets at home from our participating theaters and avoid waiting on box office lines. By purchasing tickets on MovieTickets.com you know you will get into the show.

What do the different movie ratings mean?

G - General Audiences - All ages admitted - This signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions.

PG - Parental Guidance Suggested - Some material may not be suitable for children - This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels.

PG-13 - Parents Strongly Cautioned - Some material may be inappropriate for children under 13 - This signifies that the film rated may be inappropriate for pre-teens. Parents should be especially careful about letting their younger children attend. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; one use of the harsher sexually derived words may be heard.

R - Restricted - Under 17 requires accompanying parent or adult guardian (age varies in some locations) - This signifies that the rating board has concluded that the film rated contains some adult material. Parents are urged to learn more about the film before taking their children to see it. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use.

NC-17 - No One 17 and Under Admitted - This signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, or scenes of excessive violence. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic.

What are the age ranges for child and senior tickets?

Please call your local theater for their age ranges of child and senior tickets. Theater phone numbers are found on the theater page by clicking on the hyperlinked theater name. Or you may email MovieTickets.com customer service or call toll free at 1-888-440-8457.

Where can I read the rules to the Movie Follow-Up Sweepstakes?

You can read the rules for the Movie Follow-Up Sweepstakes here.

Customer Service

How do I contact customer service at MovieTickets.com?

For the fastest response, please go to our customer service form, where you can email us your questions or comments. A customer service representative will reply shortly.

If your problem requires an immediate reply, please call our toll-free customer service number 1-888-440-8457. Please include your tracking number, theater information, and any other details that will help expedite your inquiry.

I want to comment on the service I received at a theater.

If at all possible, please speak with the manager at the theater you visited for immediate results. If you have comments regarding an experience in the past, please call the theater. Theater phone numbers are listed on their respective theater page; or you may fill out our customer service form, which we may forward to the appropriate theater chain for their review.

Security

Is it safe to purchase movie tickets on MovieTickets.com?

MovieTickets.com uses the latest technology to transmit your credit card information over the Internet in a secure and encrypted manner. A solid key or closed lock icon at the bottom of your web browser will indicate that you are on a secure page. Please read our privacy policy for more information.

Wireless

Can I purchase movie tickets on my Internet-enabled wireless device (cell phone, PDA, Blackberry, etc.)?

Any wireless device with internet access will allow you to view movie related information, find showtimes and purchase tickets. Please visit mobile.movietickets.com or iphone.movietickets.com from your device to visit the site. Save this address as a bookmark for future ease of purchasing tickets. Currently, mobile.movietickets.com and iphone.movietickets.com are only available for theaters located in the United States.

Technology Support

How can I view movie trailers on MovieTickets.com?

Some of the movies featured on MovieTickets.com will have trailer links. The formats supported are Microsoft® Windows Media™ Player, QuickTime™ and RealPlayer®. Simply click on the trailer icon -- a trailer window will pop up and prompt you to click on a player and speed to play the trailer. If you do not have a player installed, you will be prompted to go the Windows Media Player, QuickTime, or RealPlayer site to download the latest software or see below for links.

What tools or plug-ins do I need to use MovieTickets.com?

Several popular third-party plug-ins are used on MovieTickets.com. None are required to purchase movie tickets on our site; however, to fully enjoy the MovieTickets.com experience, you may want to download the latest versions of these plug-ins. Click on any of the links below and follow their instructions for download and installation:

Windows Media Player
http://www.microsoft.com/windows/windowsmedia/download/

RealPlayer
http://www.real.com/realplayer.html

QuickTime
http://www.apple.com/quicktime/download/

Flash
http://www.macromedia.com/shockwave/download/

What Web browsers work best on the MovieTickets.com website?

To ensure that you are getting the best user experience on the MovieTickets.com site, please make sure that you are using the most up-to-date browser. To find out what is the latest version, go to the browser's official website. Their site will direct you on how to obtain their latest browser version.

At what modem speeds will MovieTickets.com work best?

Although MovieTickets.com will work and display at almost any speed, the faster the connection, the better your site experience will be. We recommend a broadband connection to optimize your experience.

What is the optimal screen resolution to view the MovieTickets.com website?

MovieTickets.com is optimized to be viewed at 1024x768 resolution or higher.

What technologies are required to purchase tickets on MovieTickets.com?

To complete a purchase or use MovieTickets.com search functionality, JavaScript must be enabled in your browser. JavaScript is used in several instances, such as when you open a trailer window, error checking, or to display certain banner advertisements. Cookies are used to manage the MovieTickets.com login system.

MovieTickets.com is a worldwide leader in advance movie ticketing and a top destination for news, celebrity interviews, movie reviews and trailers. You can also access theater information, check movie showtimes, view video clips, and much more.